Privacy Policy

At Dipuravana Rentals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, book our services, or otherwise interact with us.

What information do we collect?

We may collect the following types of information from you:

      • Personal information: This includes your name, email address, phone number, address, date of birth, nationality, passport number, driver’s license number, and any other information that can identify you as an individual.

      • Payment information: This includes your credit card number, expiration date, security code, and billing address.

      • Booking information: This includes your travel dates, destinations, car preferences, driver details, and any special requests or preferences you may have.

      • Usage information: This includes your IP address, browser type, device type, operating system, pages visited, time spent, links clicked, and other information about how you use our website and services.

      • Feedback information: This includes your ratings, reviews, comments, suggestions, complaints, or compliments about our website and services.

    How do we use your information?

    We may use your information for the following purposes:

        • To provide you with our services: We use your personal information, payment information, and booking information to process your bookings, confirm your reservations, deliver your cars, communicate with you about your bookings, and provide you with customer support.

        • To improve our services: We use your usage information and feedback information to analyze how you use our website and services, to measure our performance, to identify and resolve any issues or errors, to enhance our features and functionality, and to develop new products and services.

        • To personalize your experience: We use your personal information, booking information, usage information, and feedback information to understand your preferences and needs, to tailor our website and services to your interests and expectations, to send you relevant offers and promotions, and to provide you with a more enjoyable and satisfying experience.

        • To comply with legal obligations: We use your personal information and payment information to comply with applicable laws and regulations, to respond to lawful requests from authorities or courts, to prevent fraud or abuse of our website and services, and to protect our rights and interests.

      How do we share your information?

      We may share your information with the following parties:

          • Service providers: We may share your information with third-party service providers who help us with various aspects of our business operations. For example, we may share your payment information with payment processors who facilitate your transactions; we may share your booking information with car rental companies who provide you with the cars; we may share your usage information with analytics providers who help us measure our performance; we may share your feedback information with review platforms who display your ratings and reviews. These service providers are contractually obligated to protect your information and use it only for the purposes for which we share it.

          • Partners: We may share your information with third-party partners who offer products or services that may be of interest to you. These partners are responsible for their own privacy practices and policies. You can opt out of receiving communications from them at any time by following the instructions in their messages or contacting them directly.

          • Others: We may share your information with other parties when required by law or when necessary to protect our rights and interests. For example, we may share your information with law enforcement agencies or courts if we receive a valid legal request; we may share your information with other parties involved in a merger or acquisition if we are involved in such a transaction; we may share your information with other parties if we believe it is necessary to prevent fraud or abuse of our website or services.

        How do we protect your information?

        We take reasonable measures to protect your information from unauthorized access, use, disclosure, modification or destruction. We use encryption technology to secure the transmission of sensitive data such as payment information. We limit the access of employees or contractors who need to handle your data for legitimate business purposes. We review our security practices regularly and update them as needed.

        However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data. You are responsible for keeping your password confidential and not sharing it with anyone.

        How long do we keep your data?

        We keep your data for as long as necessary to fulfill the purposes for which we collected it, or as required by law. When your data is no longer needed, we delete it or anonymize it so that it cannot be linked back to you.

        What are your rights and choices?

        You have the following rights and choices regarding your data:

            • Access: You can request a copy of your data that we hold and verify its accuracy.

            • Correction: You can request that we correct or update your data if it is inaccurate or incomplete.

            • Deletion: You can request that we delete your data if you no longer want us to use it or if you have withdrawn your consent.

            • Objection: You can object to our use of your data for certain purposes, such as marketing or profiling.

            • Restriction: You can request that we limit our use of your data for certain purposes, such as legal claims or disputes.

            • Portability: You can request that we transfer your data to another party in a machine-readable format.

          To exercise any of these rights or choices, please contact us at [email protected]. We will respond to your request within a reasonable time and in accordance with applicable laws. We may ask you to verify your identity before processing your request.

          How do we use cookies and other tracking technologies?

          We use cookies and other tracking technologies to collect and store information about how you use our website and services. Cookies are small text files that are placed on your device when you visit our website. They help us recognize you, remember your preferences, enhance your experience, and deliver relevant ads. Other tracking technologies include web beacons, pixels, tags, and scripts that are embedded in our website or emails.

          You can manage your cookie preferences by adjusting your browser settings. You can choose to accept or reject all cookies, or only certain types of cookies. You can also delete cookies that have already been stored on your device. However, please note that if you disable or reject cookies, some features or functionalities of our website may not work properly.

          How do we update this Privacy Policy?

          We may update this Privacy Policy from time to time to reflect changes in our practices or in the applicable laws. We will notify you of any material changes by posting a notice on our website or by sending you an email. The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your data.

          How do you contact us?

          If you have any questions, comments, or complaints about this Privacy Policy or our privacy practices, please contact us at:

          Dipuravana Rentals Adresss: Colombo, Sri Lanka

          Email: [email protected] 

          Phone: +94705833907

          We will do our best to address your concerns and resolve any issues you may have.